Tanya is in London. Iryna is in Berlin. Between them: medtech, SaaS, enterprise software, Deutsche Telekom, IQVIA, and a shared conviction that if your product isn’t converting, the problem is somewhere in the gap between how it works and how it’s explained – which is exactly where most teams aren’t looking.
The people you speak to are the people doing the work. It’s a small distinction that turns out to matter quite a lot – just the two of them, your product, and whatever’s currently broken.
If that sounds like the right conversation – it probably is.